March 9, 2020 For Immediate Release


Meridian, MS, March 9, 2020 - Vital Care ( is thrilled to share that Shannon Evans has been promoted to the role of Process Improvement Manager. In this position, Shannon is responsible for the oversight and execution of Vital Care’s auditing and training programs to ensure accuracy and consistency across the department. During her tenure, Shannon has developed a significant amount of knowledge and leadership experience that will help the team achieve its goals moving forward.

“My career at Vital Care has been so rewarding, and it keeps getting better. What we do truly makes a difference in peoples’ lives, and the responsibility that goes with that is something I take very seriously,” said Shannon. “We are going to streamline and standardize the processes from intake all the way through collections to make things easier, relying on our new health information platform, Vital Systems, powered by CareTend. I am embracing these changes, and I want to inspire others to embrace them because I can see the benefits. I am also tasked with training team members, so that will be a big part of the growth curve.”

“During her tenure at Vital Care, Shannon has consistently demonstrated her ability to effectively lead teams through industry changes, while maintaining an excellent work ethic and attention to detail,” said Jay Howell, Director of Revenue Cycle Operations. “Each of these proven attributes make me confident Shannon will be successful in this critical new role.”

Shannon has been at Vital Care since 2011, when she was hired as a Patient Account Representative. Prior to joining Vital Care, she worked the previous 10 years in the optometry field. She has applied her passion for people and for the healthcare industry to everything she has accomplished.

“Shannon has shared with us that her father was a Navy Seal, and he instilled those values in his children. She told me that he always said, ‘if you’re going to do a job, do it right and give it 110%.’ And she listened to him, because that’s how she is,” said Ed Eiland, CEO. “We would not be where we are today without her contribution to the team. She’s the ideal team player.”

About Vital Care, Inc.

Vital Care is the premier pharmacy franchise business for home infusion services. Our passion since 1986 is improving the lives of patients and healthcare professionals through locally owned franchise locations across the United States. We have over 60 franchised pharmacies across two dozen states.